To say we live in unprecedented times is an understatement. The hospitality sector had to pivot quickly in 2020 and 2021 to adapt to the needs of a pandemic-stricken world. Thankfully, technology was there to provide the support needed for many businesses in the industry. In 2022, we saw a surge in technology investments that […]
As a hotel owner or manager, you understand better than anyone the importance of providing an exceptional customer experience. But what happens when one of your key vendors lets you down? Unfortunately, it's all too familiar for hoteliers to deal with shoddy support from their tech vendors. Whether it's long wait times for customer service, […]
The hospitality industry is ever-changing and evolving. To keep up with the times, hotels must meet the demands of their guests with modern services and amenities. One such service that is becoming increasingly popular is a hotel digital concierge. A digital concierge is a software application designed to help hotel guests with various needs and […]
Ensure Your Guests Always Come First We live in a world where hospitality technology is constantly changing and evolving. And yet, one thing remains the same for all our advancements: the importance of building relationships. As a hotel owner or manager, of course, you focus on your guests' experience. They expect your hotel will have […]
How a Hotel's Business Center is Also the Concierge The hotel’s business center has entered a new age. Today, business travelers and even tourists expect something above and beyond small, multi-purpose meeting rooms off the hotel lobby equipped with desktop computers and printers. Driven by consumer desires for new experiences, there's a need to integrate […]
The Growing Importance of Proper Passport & ID Scanner Solutions for Hotels In Expedia's 2022 Travel Trends report, the appetite for travel is more significant than ever. As borders continue to open and travelers have saved up money ready to spend, two-thirds of Americans are planning significant trips over the next year. As a hotelier […]
Business centers can be a great way for hotels to produce some extra profits. Hotels can bring in new guests and keep current guests happy by offering free business center usage.
Hotels are increasingly turning to technology to provide customers with exceptional experiences worldwide. From operations management to marketing, hotel operators quickly migrate towards technological solutions that boost profits and the guest experience. Managing numerous systems to provide an unbroken quality of service is a complex task, and hotel owners may find it challenging to handle […]
Do you own or manage a hotel? Unless security solutions are a vital feature of your managed business center service provider, your brand is at risk for security breaches, compliance violations, and data loss. Hackers are still targeting the hospitality sector with sophisticated assaults on secured data. Since 2010, more than a dozen hotel data […]
Many hoteliers are often surprised by their center's experience usage when it comes to hotel business centers. From the number of necessary machines and pages printed to utilizing key data points such as search queries, getting dialed into usage is an essential component a hotelier will need to understand to realize the full potential of […]
