The Benefits of a Human-Centered Approach to Hospitality Technology

Ensure Your Guests Always Come First

We live in a world where hospitality technology is constantly changing and evolving. And yet, one thing remains the same for all our advancements: the importance of building relationships.

As a hotel owner or manager, of course, you focus on your guests' experience. They expect your hotel will have all the latest technological advancements while also receiving the human touch of a traditional hospitality experience.

But what about your experience with your technology vendors?  Shouldn't you have the same experience?

Relationships Matter When It Comes to Hospitality Technology

Here at TTI Technologies, we believe that treating our customers like guests is the key to success.  We focus on creating personal connections and providing exceptional service because we know these relationships make all the difference.

Here are three key areas where having the right hospitality tech relationships can make a real difference in satisfying your guests.

1. Understandable Service Agreements

Technology is constantly changing and upgrading. As a hotelier, you need to be able to change with it without spending a fortune. When you have a good relationship with your technology vendor, they will be more understanding and accommodating regarding service agreements.

For example, let's say you're using an older version of a software program that's no longer supported. Your vendor may be willing to work with you to create a new agreement that doesn't include the full upgrade fee. Instead, they may offer a discounted rate or waive the fee altogether.

This understanding and accommodation is only possible when you work closely with your hospitality tech partners. They know you're trying to do what's best for your business and want to help you succeed.

RELATED: 9 (Sometimes Hidden) Things to Ask Before Signing a Business Center Agreement for Your Hotel

2. New Equipment Launch

Often launching new equipment can take weeks. The right tech vendor can reduce your wait from weeks to days freeing your staff's valuable time to focus on what is important ... your guests!

RELATED: Understanding Hotel Business Center Usage and How It Impacts the Bottom Line

3. Equipment Repairs

No one likes dealing with equipment repairs, but it's a fact of life. When you work well with your tech vendor, they will go above and beyond to ensure your repairs are done quickly and efficiently.

For example, let's say you have a broken computer in your lobby. Your vendor may be able to send someone out on the same day to fix the problem. Or, if they can't do it that quickly, they may be able to provide you with a loaner computer, so you don't have to go without.

The benefits of this human-centered approach to hospitality technology are clear. 

When you have good relationships with your tech vendors, they will be more understanding, accommodating, and helpful. This will allow you to provide a better experience for your guests. And that's what it's all about.

The bottom line is a human-centered partner can significantly affect how smoothly your hotel runs.

When you have a partner that you can rely on, it takes a lot of the stress out of running a hotel. So, take the time to build those relationships and enjoy their benefits.

You'll quickly see that we're not your typical tech company when you work with us. We take the time to get to know you and your business so that we can tailor our solutions to fit your specific needs. And because we believe in treating you like a guest, we always go the extra mile to ensure you're completely satisfied.

So if you're looking for a tech company that will treat you like a valued customer, not just another number, look no further than TTI Technologies. We're here to provide you with the personalized service and attention you deserve. Contact us today to learn more about what we can do for you.

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