To say we live in unprecedented times is an understatement. The hospitality sector had to pivot quickly in 2020 and 2021 to adapt to the needs of a pandemic-stricken world. Thankfully, technology was there to provide the support needed for many businesses in the industry.
In 2022, we saw a surge in technology investments that helped hotels find new ways to streamline operations, reduce costs, and increase guest satisfaction.
As we head into 2023, we're looking forward to not only advancements in technology but also, for us, continuing to build our customer relationships. Our devotion to support and service for our clients goes beyond trends.
Here are a few key takeaways from what we learned in 2022 and what we're looking forward to in 2023.
We saw an increase in mobile-based technologies that enabled guests to check into their rooms with a digital ID card, access the hotel room via their smartphone, and control the temperature in their rooms.
Automation can help streamline processes and reduce costs by eliminating labor in many areas.
Guests can use voice technology to book and manage their stay, ask questions, or request services from the hotel staff.
Chatbots powered by Artificial Intelligence (AI) help guests with queries like directions to a popular tourist attraction or how to order room service.
Augmented Reality (AR) and virtual reality (VR)
AR and VR will be used to create engaging and entertaining and interactive experiences for guests.
As technology use increases, so does the risk of cyberattacks, which is why hotels need to prioritize investing in strong cybersecurity measures to protect both their guests and operations.
The Internet of Things (IoT)
IoT provides a platform for hotels to manage operations more efficiently by connecting different systems such as lighting, heating, cooling, and security.
Utilizing contactless technologies can help reduce the risk of spreading germs and viruses by eliminating direct contact with hotel staff.
The hospitality industry is changing, but one thing remains unchanged: our commitment to providing exceptional service to our clients. As we look forward to 2023, we are confident that these trends will continue to bring us closer together as a team and help us create the most enjoyable experience for our guests.
We are excited to continue innovating and embracing technology that will help us serve you better!