The landscape of a property's amenities has witnessed a remarkable evolution, particularly in the hotel business center.
Once defined as separate spaces equipped with basic office tools like computers and printers, hotel business centers are transforming into multifunctional concierge centers. This evolution reflects a broader change in guest expectations and technological advancements.
(more…)In an era where smartphones reign supreme and digital nomadism is the new norm, advocating for the importance of a hotel business center might seem counterintuitive.
Yet, as we dive into the nitty-gritty of hotel management and IT concerns, it becomes clear that these spaces offer more than meets the eye. They will become especially valuable for staff and guests alike as software evolves to meet changing needs.
Here at TTI Technologies, we've gathered the most common questions and objections from hotel managers and IT departments to shed light on their enduring value.
(more…)For hotel general managers and IT departments seeking to optimize their business centers.
The effective management of a hotel business center is often a surprising factor in a hotel's profitability. As a hotel general manager or IT professional, it’s crucial to grasp the nuances of business center usage to unlock its full potential.
Understanding usage includes a number of things including, assessing the number of machines, print volume, and leveraging data points like search queries. Getting dialed into usage is an essential component a hotelier will need to understand to realize the full potential of their hotel business center.
(more…)Do you own or manage a hotel? Unless hotel business center security solutions are a vital feature of your managed business center service provider, your brand is at risk for security breaches, compliance violations, and data loss.
Hackers are still targeting the hospitality sector with sophisticated assaults on secured data. Since 2010, more than a dozen hotel data breaches have been reported, affecting everything from large multinational corporations to single properties.
Because it may be difficult for hoteliers to monitor the security of their business centers' computers, they should consider outsourcing this responsibility to a preferred vendor specializing in the hospitality market.
TTI Technologies has a key objective in securing the guest user experience in every hotel we install. We know how difficult it can be to manage operations throughout hotel properties. An often overlooked area is the software lockdown of each PC in lobbies or business centers.
(more…)When it comes to hotel business center challenges, we have heard all the horror stories about unreturned phone calls, delayed equipment repairs, and confusing contracts.
That’s why we want you to know there is another solution. Many brands, such as Marriott and IHG, have a better choice when it comes to approved business center partners.
TTI Technologies is becoming the go-to choice for hotel operators, with many approved partner brands.
We offer competitively priced, top-of-the-line business centers designed to meet the needs of hotel guests and operators alike.
Our customers find us through our reputation and stay for our superior support.
(more…)When you think of hotel lobby computers, you might picture outdated machines that are only good for checking your email or printing out your boarding pass. But in reality, these computers are so much more than that.
With the right hotel business center software, these often overlooked machines can be used for various tasks, from helping you plan your next business presentation to checking out the local attractions. As a hotel manager, you can ensure your hotel lobby computers provide guests with a wealth of information and services.
(more…)For years, our managed hotel business center software solutions have fit the growing needs of properties worldwide. TTI places power in the hands of our clients with tools to provide concierge services and advertising revenue.
TTI Technologies is a Marriott and IHG-approved vendor that has met brand requirements for virtually all major brands, including independent hotels with VIP support, fast installation, and flat-rate pricing.
(more…)As a hotel owner or manager, you understand better than anyone the importance of providing an exceptional customer experience. But what happens when one of your key vendors lets you down?
Unfortunately, it's all too familiar for hoteliers to deal with shoddy support from their tech vendors.
Whether it's long wait times for customer service, unresponsive email support, or a total lack of phone support, inadequate vendor support can seriously impact your business.
With some insight from account executive, Juanita Andrade, let's dive into the hotel tech support nightmare and explore why it's crucial to get the right tech company behind you.
(more…)The hospitality industry is ever-changing and evolving. To keep up with the times, hotels must meet the demands of their guests with modern services and amenities. One such service that is becoming increasingly popular is a hotel digital concierge.
A digital concierge is a software application designed to help hotel guests with various needs and tasks while taking pressure off front desk staff - an essential benefit while many properties struggle with staff shortages.
With an all-inclusive digital concierge, your hotel guests will have fingertip access to local events, establishments, and restaurants. This interactive display provides on-demand information that is perfect for self-serve service.
(more…)The hotel’s business center has entered a new age.
Today, business travelers and even tourists expect something above and beyond small, multi-purpose meeting rooms off the hotel lobby equipped with desktop computers and printers. Driven by consumer desires for new experiences, there's a need to integrate traditional business center services with cutting-edge technologies.
The rise of the on-demand, instant gratification economy means guests want to curate their hotel experience. So if you want to enhance guest experiences, your business center must double up as a digital concierge.
A hotel's business center is a great resource for guests looking to get some work done while away from the office. But did you know that the business center can also double as the concierge?
