As a hotel owner or manager, you understand better than anyone the importance of providing an exceptional customer experience. But what happens when one of your key vendors lets you down?

Unfortunately, it's all too familiar for hoteliers to deal with shoddy support from their tech vendors.

Whether it's long wait times for customer service, unresponsive email support, or a total lack of phone support, inadequate vendor support can seriously impact your business.

With some insight from account executive, Juanita Andrade, let's dive into the hotel tech support nightmare and explore why it's crucial to get the right tech company behind you.

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The hospitality industry is ever-changing and evolving. To keep up with the times, hotels must meet the demands of their guests with modern services and amenities. One such service that is becoming increasingly popular is a hotel digital concierge.

A digital concierge is a software application designed to help hotel guests with various needs and tasks while taking pressure off front desk staff - an essential benefit while many properties struggle with staff shortages.

With an all-inclusive digital concierge, your hotel guests will have fingertip access to local events, establishments, and restaurants. This interactive display provides on-demand information that is perfect for self-serve service.

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How a Hotel's Business Center is Also the Concierge

The hotel’s business center has entered a new age.

Today, business travelers and even tourists expect something above and beyond small, multi-purpose meeting rooms off the hotel lobby equipped with desktop computers and printers. Driven by consumer desires for new experiences, there's a need to integrate traditional business center services with cutting-edge technologies.

The rise of the on-demand, instant gratification economy means guests want to curate their hotel experience. So if you want to enhance guest experiences, your business center must double up as a digital concierge.

A hotel's business center is a great resource for guests looking to get some work done while away from the office. But did you know that the business center can also double as the concierge?

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Business centers can be a great way for hotels to produce some extra profits. Hotels can bring in new guests and keep current guests happy by offering free business center usage.

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Do you own or manage a hotel? Unless security solutions are a vital feature of your managed business center service provider, your brand is at risk for security breaches, compliance violations, and data loss.

Hackers are still targeting the hospitality sector with sophisticated assaults on secured data. Since 2010, more than a dozen hotel data breaches have been reported, affecting everything from large multinational corporations to single properties.

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Many hoteliers are often surprised by their center's experience usage when it comes to hotel business centers. From the number of necessary machines and pages printed to utilizing key data points such as search queries, getting dialed into usage is an essential component a hotelier will need to understand to realize the full potential of their hotel business center.

Understanding usage, hoteliers can then plan for downgrades or upgrades - and even new equipment - that could impact the bottom line.

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Technology in hospitality has come a long way, and with it comes endless possibilities for hospitality management. Hospitality technology solutions can make tasks more manageable, more efficient and keep costs down. With the hospitality industry struggling to find ways to stay competitive, hospitality technology is one solution that will transform the hospitality industry as we know it.

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The way business is done has changed drastically in the past few years. So, it should be no surprise that how people work and travel has also transformed. 

Business travelers want to easily access their work files from anywhere while still being safely connected. Whether that means printing out boarding passes, jumping on a quick Zoom call, or accessing sensitive information from their laptop computer, a well-thought-out hotel business center is key to today’s savvy traveler. 

In this blog post, we'll talk about ways you can build an appeal to the modern traveler with reimagined hotel business centers for your guests.

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Choosing business center equipment is an important decision for any hotel. While technology and costs are important to consider, going with the right company is just as important to streamline the process and leave you satisfied long after the equipment has been set up. As a company committed to providing value-added services, our mission is to help your hotel make informed decisions that will save time, money, and headaches down the road. Here are nine questions to ask before signing the dotted line. 

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Your Hotel Business Center Computers Could Be Compromised

Do you own or manage a hotel? Unless hotel business center security solutions are a vital feature of your managed business center service provider, your brand is at risk for security breaches, compliance violations, and data loss.

Hackers are still targeting the hospitality sector with sophisticated assaults on secured data. Since 2010, more than a dozen hotel data breaches have been reported, affecting everything from large multinational corporations to single properties.

Because it may be difficult for hoteliers to monitor the security of their business centers' computers, they should consider outsourcing this responsibility to a preferred vendor specializing in the hospitality market.

TTI Technologies has a key objective in securing the guest user experience in every hotel we install. We know how difficult it can be to manage operations throughout hotel properties. An often overlooked area is the software lockdown of each PC in lobbies or business centers.

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