New York, NY – TTI Technologies, a trusted leader in hospitality technology solutions, is revolutionizing hotel security with advanced ID scanning solutions designed to combat fraud, streamline check-ins, and ensure compliance with industry regulations.
With the increasing need for seamless yet secure guest experiences, TTI Technologies provides a vital tool for modern hoteliers looking to safeguard their properties.
Fraud in the hospitality industry continues to rise, leading to substantial financial losses from chargebacks, identity theft, and unauthorized transactions.
At the same time, manual check-in processes are prone to human error, compliance risks, and operational inefficiencies. TTI Technologies’ ID scanning solutions, including the innovative Scan2PMS, offer a cutting-edge approach to overcoming these challenges.
✅ Fraud Prevention & Guest Verification – Instantly verify guest identities, detect fake IDs, and prevent unauthorized stays.
✅ Regulatory Compliance Made Simple – Ensure compliance with GDPR, CCPA, and USA PATRIOT Act requirements through automated guest data collection.
✅ Faster Check-In, Fewer Errors – Seamlessly integrate with 28+ Property Management Systems (PMS) to enhance front desk efficiency and reduce wait times.
✅ Chargeback Protection & Revenue Security – Securely store guest ID data to help defend against fraudulent chargeback claims and unauthorized bookings.
“Hotels today face a balancing act—delivering exceptional guest experiences while mitigating fraud risks and compliance challenges,” said Tim Doxzon, VP of Business Development at TTI Technologies. “Our ID scanning solutions empower hoteliers to fortify security without compromising efficiency.”
From boutique hotels to large-scale chains, TTI Technologies’ ID scanning solutions cater to hospitality professionals seeking reliable, easy-to-use fraud prevention tools. With automated guest verification, seamless PMS integration, and real-time data accuracy, hotels can confidently enhance security while improving the overall guest experience.
Hotels can now access The Ultimate Guide to Keeping Your Hotel Fraud-Free, a free downloadable resource offering expert insights on fraud prevention and compliance.
For more information on TTI Technologies’ ID scanning solutions, contact sales@ttitel.com.
For over 30 years, TTI Technologies has been at the forefront of guest-friendly technology solutions for the hospitality industry. From ID/passport scanners to mobile printing and business center solutions, TTI bridges the gap between security and guest experience. The company’s Scan2PMS technology integrates seamlessly with 28+ Property Management Systems, helping hotels prevent fraud, increase efficiency, and protect revenue.
To learn more, visit TTITel.com.
It’s a sure bet that most hotel guests arrive with mobile devices in hand but often lack access to an essential tool: a printer.
From concert tickets to business reports, guests often have printing needs and they expect a seamless, secure, and convenient solution.
Enter TTI Technologies' ePRINTit™—a mobile printing solution that transforms hotel operations and improves guest satisfaction.
"A lot of people nowadays travel to hotels with their cell phones, tablets, or laptops," explains Tim Doxzon, VP of Sales at TTI Technologies. "What they don't have is the ability to print. Nobody carries a printer around with them."
The challenge for hotels? Traditional printing methods are often insecure and inconvenient.
Mobile printing puts control directly in guests' hands, offering a secure and efficient way to print documents without involving hotel staff.
Mobile printing isn’t just a luxury—it’s becoming an expectation.
Guests who travel for business or leisure often need to print boarding passes, contracts, or confidential documents. Emailing the front desk is not secure for both the guests and hotels. Let alone time-consuming for the front desk agents.
"It’s very insecure for a guest to give a flash drive to the front desk or email a document," Tim says. "With mobile printing, the guest controls the entire process. The system is easy to use and secure, and it lets guests decide when the document is printed. They can even preview the documents before printing to avoid unnecessary pages."
RELATED: Mobile Printing - Improving Hotel Guest Experience
ePRINTit™ is a simple yet powerful solution that bridges the gap between mobile devices and secure hotel printing services. Guests send an email to a branded email address or scan the QR code, upload their documents, and receive a unique code to complete the printing process.
"You send an email and receive a code," Tim explains. "That code is all you need to go to the printer. You enter the code, preview the document, and print it. Everything is encrypted until the document is printed."
This streamlined process ensures that guests maintain privacy and control over their documents. Plus, it eliminates the frustration of dealing with outdated, network-dependent printers.
"People think connecting to a printer in a hotel is as easy as at home, but it’s not," Tim points out. "Printers in hotels are usually isolated from the Wi-Fi network to ensure security. ePRINTit™ solves this challenge by providing a secure, cloud-based solution."
TTI Technologies’ ePRINTit™ solution offers several features tailored to the hospitality industry:
These features make ePRINTit™ a standout solution for hotels aiming to provide modern, guest-centric services.
One notable example of ePRINTit™’s impact involves a high-end hotel brand that caters to an exclusive clientele. These guests often travel with confidential documents and expect top-tier service.
"We placed mobile printing stations near the front desk in many of their hotels," Tim says. "When guests arrive with confidential documents, they’re directed, where they can scan a QR code, upload their documents, and print them securely within minutes."
This quick, seamless process protects guest privacy and enhances the overall guest experience. By eliminating the need for guests to share sensitive information with hotel staff, ePRINTit™ builds trust and loyalty.
Investing in mobile printing solutions like ePRINTit™ is a smart move for hotels looking to stay competitive. As more travelers rely on their mobile devices, the need for secure, efficient printing options will only grow.
"Guests walk away impressed when they see how simple and secure the process is," Tim says. "It’s about making their stay more convenient while protecting their privacy."
In the hospitality industry, where guest experience is everything, solutions like ePRINTit™ can make a significant difference. By offering mobile printing, hotels can meet evolving guest expectations, streamline operations, and enhance their brand reputation.
In a world where convenience and security are paramount, mobile printing is no longer optional—it’s essential.
Have questions about mobile printing solutions for your property? We’d love to help. Reach out below.
Hotels are in the business of hospitality, but ensuring smooth operations and guest satisfaction requires more than a friendly smile.
Enter ID scanners—a tool that blends security with efficiency, safeguarding both the guest experience and the hotel’s bottom line.
According to Juanita Andrade, TTI Senior Account Manager, ID scanners act as a “security blanket,” offering more than a high-tech check-in process. They provide vital backup for chargebacks, streamline operations, and protect against fraud.
Here’s why every hotel should consider adopting this technology.
“Before we had ID scanners, we lost every single chargeback case,” Andrade recalls from her days managing chargebacks at a hotel in Midtown Manhattan. “After implementing ID scanners, we won every case.”
Chargebacks are a common challenge for hotels, often resulting in lost revenue. An ID scanner digitally stores a guest's ID and links it to their booking, providing irrefutable evidence for chargeback disputes. Without this, hotels may be left with hefty losses, sometimes amounting to thousands of dollars per case.
A hotel ID scanner doesn’t just save money; it saves time.
Andrade highlights the speed of the process: “Scanning an ID takes about four seconds. It autofills the necessary fields, reducing clerical errors.”
For busy front desks, this translates to shorter wait times, fewer mistakes, and a smoother experience for staff and guests. With integrations available for up to 40 Property Management Systems (PMS), ID scanners are a practical solution to modernize check-in processes.
RELATED: Hotel ID Scanners - Common Objections Addressed
Beyond chargebacks, ID scanners protect against fraud. By maintaining a digital record of guest IDs, hotels can mark individuals as “Do Not Rent” and share this information across sister properties.
“Some guests hop from hotel to hotel, looking for ways to scheme,” Andrade explains. With ID scanners, hotels can create a network of shared accountability, safeguarding their reputation and rooms.
Without ID scanners, verifying a guest’s identity often turns into a game of detective work. Andrade recounts: “I’d have to dig through records, check video footage, and cross-reference with staff—only to lose the case anyway.”
ID scanners eliminate this painstaking process, allowing staff to focus on what they do best—delivering exceptional service. The stored ID images can be accessed instantly, cutting down time spent on administrative tasks.
Hotels retain complete control over scanned ID data, ensuring compliance with privacy regulations. This means added security for hotels without compromising guest trust.
ID scanners are more than just gadgets—they’re a critical investment in security, efficiency, and guest satisfaction.
As Juanita says, “This small machine makes a world of difference.”
Hotels already prioritize housekeeping, guest experience, and amenities; incorporating ID scanners is the next logical step in creating a seamless and secure stay for guests.
A hotel’s business center isn’t just an amenity—it’s a vital service hub for guests.
Whether travelers need to print boarding passes, prepare for meetings, or manage documents on the go, the reliability of business center hardware can make or break their experience.
But how can hoteliers ensure their equipment meets the mark?
Tim Doxzon, VP of Sales at TTI Technologies, shares the ins and outs of business center hardware, from choosing the right equipment to knowing when to upgrade.
Tim notes that hotels often approach TTI with two main questions:
“The answer is yes to both,” he shares. “Not everyone offers that flexibility, but we can support either approach.”
When it comes to hardware options, hotels typically face a choice between PCs and Macs. While both are viable, each comes with unique considerations:
Tim highlights key issues with new models: “The beautiful 24-inch iMacs are fast and reliable but lack essential features like a Kensington lock slot and adequate USB ports. This means additional expenses for accessories to ensure compatibility and security.”
Cost is another factor.
“With Macs, you’re looking at a bigger investment to meet basic needs,” he says.
PCs are more cost-effective.
“For PCs, all we require is 8GB of RAM and a solid-state drive,” Tim advises. “Anything less, like 4GB of RAM, won’t deliver the speed or reliability guests expect.”
Tim emphasized that if the PC does not have a solid-state drive (any size), they cannot support it.
RELATED: Avoiding the Hotel Tech Support Nightmare
One common misconception is that hardware needs to be refreshed every three years.
According to Tim, this isn’t always the case.
“Generally, a PC should last about five years before requiring replacement,” he says.
However, there are exceptions:
Pro Tip: Always confirm hardware compatibility before investing in upgrades.
“We recently had a hotel purchase a new PC with only 4GB of RAM, which technically works but runs so slowly it frustrates guests,” he says.
While TTI is “printer agnostic,” Tim emphasizes the importance of laser over inkjet printers for hotel use.
“Laser printers are more efficient and reliable,” he says. “When choosing a model, focus on toner capacity. A cartridge that only prints 2,500 pages might leave your front desk team scrambling to replace it more often than you’d like.”
TTI also offers peace of mind with four-year next-business-day warranties on PCs, ensuring minimal downtime. “Unlike some competitors who require you to ship hardware back for repairs, we ensure manufacturers handle replacements on-site,” remarks Tim.
RELATED: Hotel Business Centers: Answers to Your Frequently Asked Questions
Hotel turnover can lead to outdated assumptions about equipment.
“We often see new managers who believe their systems are only a couple of years old,” Tim shares. “In one case, the warranty had expired six years earlier, making the hardware nearly nine years old.”
The takeaway?
Regular audits of your business center hardware are essential.
Send service tags to your provider for an up-to-date assessment and avoid the risk of guest dissatisfaction due to underperforming equipment.
When it comes to business center hardware, TTI Technologies eliminates the guesswork.
Whether you’re investing in new equipment or optimizing existing assets, our team ensures seamless functionality and top-tier support.
Have questions? Connect with us below.
FOR IMMEDIATE RELEASE
NEW YORK, NY, September 23, 2024 - TTI Technologies, a global hospitality technology company, is proud to announce the launch of its latest innovation, a cost-effective barcode scanner solution designed specifically for hotels.
This new solution provides an affordable alternative to Optical Character Recognition (OCR) technology for the company’s Scan2PMS system. Tailored for properties across the U.S. and Canada, the scanner reads barcodes from government-issued IDs and MHZ from passports, helping streamline front desk operations while significantly reducing costs.
This solution makes it easier and more affordable for hotels to upgrade their front desk operations while maintaining compatibility with a wide range of Property Management Systems (PMS) by eliminating the need for an OCR license.
Juanita Andrade, Senior Account Manager at TTI Technologies, highlights the product's affordability and versatility: “We are super excited because we're introducing a new barcode scanning solution that's a lower-cost option for Scan2PMS. It's flexible, affordable, and an alternative to the OCR, making it a perfect fit for a wide variety of hotel properties."
No OCR License Required: One of the scanner’s biggest advantages is that it doesn’t require an OCR license, which significantly reduces the overall cost of the system.
Broad Compatibility: The barcode scanner reads barcodes from driver’s licenses, government IDs, and MRZ codes from passports while remaining compatible with any Property Management System (PMS) that integrates with TTI Technologies.
Flexible Hardware: The solution can work with any scanner, allowing hotels to use existing flatbed scanners or purchase recommended devices from TTI, lowering upfront investment.
Enhanced Functionality: The system integrates seamlessly with TTI's popular ID Finder software, allowing hotels to use features like the “Do Not Rent” list, which flags undesirable guests at check-in.
Flexible Payment Options: Hotels can choose between monthly and annual payment plans, with no long-term commitment required. “Because there’s no OCR cost, properties aren’t locked into agreements since they can cancel at any time,” Andrade said.
With its new barcode scanner solution, TTI Technologies continues to deliver cutting-edge tools that enhance hotel operations without breaking the bank. This scanner's flexibility, affordability, and ease of integration make it ideal for hotels of all sizes, whether focused on budget-friendly services or managing larger properties.
For more information about the barcode scanner or to schedule a demo, please visit TTITel.com or contact the sales team at sales@ttitel.com.
About TTI Technologies
TTI Technologies, based in New York City, has been innovating technology in the hospitality industry for over thirty years. TTI Technologies takes pride in delivering global hospitality technology solutions that bridge the gap between technology and human interaction, allowing your staff to focus on serving guests. Sample technology solutions include ID/passport scanners, business centers, mobile printing, and lobby tablets. All are customizable to your venue.
For media inquiries, please contact:
Susan Tucker
Lure Agency
Phone: 619-273-5100
Email: hello@lureagency.com
Ensuring effective check-in procedures and safeguarding guest data have become increasingly important in today's competitive hotel scene. However, hoteliers must balance cost and functionality when selecting the right technology.
Enter two popular solutions: barcode scanners and OCR (Optical Character Recognition) scanners.
Which one should your hotel choose? TTI’s CEO, Steve Blidner, explains.
(more…)TTI is looking for a Tier 3 IT Support Specialist. The ideal candidate is highly skilled in troubleshooting and technical support but also ready to step into project management and customer support responsibilities. This role offers a unique opportunity to blend advanced IT support with hands-on project coordination, working closely with cutting-edge business center software solutions.
As a critical part of our team, you will be the go-to expert for remote installations, system integrations, and complex technical escalations. You'll help shape the future of our software products by ensuring that installations are smooth, support is top-notch, and our partners are kept informed and confident in the services we provide. Your work will directly impact the operations of major properties, including hotels and business centers, as you liaise with high-level stakeholders such as General Managers and Owners.
What sets this role apart is the opportunity to grow beyond traditional IT support. You'll be entrusted with project management duties, guiding installations and updates from start to finish, making sure everything stays on track, and acting as the central point of contact for both internal teams and external partners.
This position offers the flexibility to work remotely with a strong preference for West Coast hours—giving you the freedom to manage your time effectively while ensuring you are available to support our key customers during their business hours. If you're the type of person who enjoys autonomy, takes ownership of projects, and can handle technical challenges without oversight, then this could be the perfect fit for you.
Key Responsibilities:
Requirements:
Benefits:
If interested, please send your resume to hr@ttitel.com
Hotel chargebacks, a frequent yet often underestimated issue, can significantly impact a hotel's financial health. A chargeback occurs when a guest disputes a charge with their credit card company, leading to a payment reversal.
They are particularly prevalent in hotels, where the nature of transactions and third-party booking platform involvement complicate the verification process.
Tim Doxzon, TTI Technologies' Vice President of Sales, discusses the pervasive problem of hotel chargebacks and offers insights into mitigating these costly disruptions.
A chargeback typically arises when a hotel guest disputes the credit card charge, claiming they did not authorize the payment or stay at the hotel. This can happen for various reasons, including genuine misunderstandings, fraudulent activities, or issues with the booking process.
"A lot of hotels call us saying they're getting too many chargebacks," explains Doxzon
"It's simply a guest who stayed at the hotel and then told the credit card company they didn't stay there or fought the charge for some reason."
The problem worsens when hotels deal with online travel agencies (OTAs), where the credit card information is often on file, but the physical card is not presented at check-in. This lack of a physical card swipe makes it easier for guests to dispute charges, increasing chargebacks.
Chargebacks can cost hotels thousands of dollars in lost revenue and the administrative burden of managing disputes. According to Doxson, the financial impact can be staggering.
"I've had accounts tell me they got taken for $17,000 in one week," he says. "The cost of scanning an ID is insignificant compared to the hassle of trying to clear a chargeback."
Disputing a chargeback is time-consuming and often frustrating for hotel staff. The accounting department must gather evidence to prove that the guest did stay at the hotel, which can involve sifting through records, communicating with the credit card company, and dealing with repeated rejections.
"It's a daunting task for the accounting department to constantly have to fight chargebacks with MasterCard, Visa, and American Express," Doxzon says. "Being told 'no' because they don't have proof that the guest stayed there is a common scenario."
Discover TTI's ID Scanning Solutions >>
One of the primary reasons for chargebacks is the need for proper verification at check-in. Historically, hotels would photocopy IDs, but this practice could be safer and more efficient.
"In the old days, they would have made a photocopy of an ID,” Doxzon explains. “Well, photocopying an ID is dangerous and not secure. Having a copy of the ID allows them to go to the credit card company and say, 'This person stayed here. We have his driver's license, a picture of the ID, and his credit card information.'"
Despite improvements in credit card technology, such as the introduction of chip cards, the chargeback issue persists.
"There was a thought that with the new chip cards, that would improve things," Doxzon notes. "It has improved a little bit, but because many groups have their credit cards on file with the OTA and hotels do business that way, they haven't resolved this issue."
To combat chargebacks effectively, hotels need to adopt better check-in verification methods.
One solution is the ID scanning technology TTI Technologies offers, which integrates with most property management systems (PMS) to scan, capture, and store ID information securely.
"It scans the ID either into the PMS or, if the PMS doesn't allow it, into a hard drive or share drive," Doxzon says. "The picture is small, but it allows them to pull it up, print that picture, and send it with the chargeback information right back to the credit card company."
Hotels can provide compelling evidence in chargeback disputes by having the guest's credit card information and a scanned copy of their ID, significantly increasing their chances of winning these cases.
While technological advancements have helped reduce the chargeback occurrence, the problem still needs to be fully resolved. Hotels must continue to adapt and implement robust verification processes to protect their revenue and streamline operations.
As Doxzon points out, "A lot of hotels don't know that scanning exists, and for many years, they just wouldn't photocopy IDs, not realizing that photocopying an ID and keeping it in a folder in chronological order is difficult and unsafe."
Education and awareness are key to addressing the issue of chargebacks.
Hotels need to stay informed about the latest tools and practices available to safeguard against fraudulent disputes. By investing in secure ID scanning technology and training staff on its importance, hotels can reduce the financial impact of chargebacks and focus on providing exceptional guest experiences.
Hotel chargebacks are a significant challenge that requires a proactive approach to manage effectively. With the right technology and procedures, hotels can reduce chargeback frequency and financial impact, safeguarding their revenue and reputation.
By adopting secure ID scanning solutions and staying informed about best practices, hotels can turn the tide against chargebacks and ensure smoother operations.
Contact us to learn more about our products and put an end to hotel chargebacks for good.
FOR IMMEDIATE RELEASE:
New York, NY - May 20, 2024 - TTI Technologies, a leader in innovative solutions for the hospitality industry, is proud to announce the launch of ICON, an interactive lobby console designed to transform the guest experience and streamline hotel operations.
Introducing ICON: The Future of Hotel Guest Services
As guest expectations continue to evolve, providing a seamless and personalized experience is crucial for hoteliers. ICON by TTI Technologies is set to redefine how hotels interact with their guests, offering a suite of features that cater to the diverse needs and preferences of modern travelers.
Key Features of ICON:
A Step Towards the Future of Hospitality
“We are excited to introduce ICON, a product that embodies TTI Technologies’ commitment to innovation and excellence in the hospitality industry,” said Steve Blidner, Founder & CEO at TTI Technologies. “ICON is designed to enhance guest satisfaction by providing personalized and efficient service, ultimately setting a new standard in hotel operations.”
Streamlining Operations and Reducing Front Desk Workload
One of ICON’s standout benefits is its ability to take the pressure off front desk staff. By handling routine inquiries and providing instant information, ICON allows hotel staff to focus on more personalized and complex guest interactions, improving overall service quality and efficiency.
Seamless Integration with Existing Systems
ICON is part of TTI Technologies' existing business center solutions and requires no additional apps or hardware. This integration ensures a smooth implementation process and reduces the need for extensive staff training, allowing hotels to enhance their guest services without disruption.
Step into the future of hospitality with ICON, TTI Technologies’ interactive lobby console.
For more information about ICON and how it can benefit your hotel, visit our website or contact our sales team at sales@ttitel.com.
About TTI Technologies:
TTI Technologies, based in New York City, has been innovating technology in the hospitality industry for thirty years. TTI Technologies takes pride in delivering global hospitality technology solutions that bridge the gap between technology and human interaction, allowing your staff to focus on serving guests. Sample technology solutions include ID/passport scanners, business centers, mobile printing, and lobby tablets. All are customizable to your venue.
For media inquiries, please contact:
Susan Tucker
Lure Agency
Phone: 619-273-5100
Email: hello@lureagency.com
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The landscape of a property's amenities has witnessed a remarkable evolution, particularly in the hotel business center.
Once defined as separate spaces equipped with basic office tools like computers and printers, hotel business centers are transforming into multifunctional concierge centers. This evolution reflects a broader change in guest expectations and technological advancements.
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