See why hotel teams across leading brands consistently choose TTI for smoother installations, responsive support, and long-term peace of mind.

When you've been in this business for over 30 years, you think you know what your customers experience. You think you know because you built the process, you trained the team, and you took the calls yourself on weekends.

But there's a difference between thinking you know and actually asking.

A while back, we started sending a simple survey to hotel teams after every installation. We wanted to hear the good, bad and ugly ... whether it went perfectly or not. Our goal is constant improvement, so we wanted to hear it all.

But first, a few words from Founder and CEO, Steve Blidner...

What’s it Like to Work with TTI Technologies? 

The Numbers First

Across more than 80 responses from hotel managers, IT directors, and general managers at properties spanning Marriott, IHG, Hilton, Hyatt, Ritz-Carlton, and independent flags, here's what we found:

• Over 90% rated TTI 5 out of 5 stars** on likelihood to recommend
• Nearly all respondents said the equipment met their needs
• Support satisfaction was consistently the highest-rated category, across every brand, every property size, every region

Those numbers are meaningful. But the comments are where the real story lives.

What Hotel Teams Actually Said

We're not going to put names to these. That's not the point. What matters is that these are real people, at real properties, describing real experiences — the good, the complicated, and the honest.

On the installation process:

• “Hands down, one of the easiest Public Space PC installs I've ever done. The system worked right off the bat without a hitch. Thank you for that!"  — IT Manager, Marriott property
• "I was surprised at how smooth the installation was and how easy everything was. The end result is exactly what we needed."  — General Manager, Holiday Inn Express
• "Sales, service, shipping, and install were all a breeze. 10/10 recommend."  — GM, Holiday Inn franchise

On the support team:

• "Working with TTI was incredibly smooth and effortless. Everyone I interacted with was highly professional and efficient throughout the entire process. I couldn't have asked for more — it was truly exceptional."  — Director of Operations, Holiday Inn Express franchise
• "Very fast replies, installation was quick and without issues, and so far, the solution is working as intended." — IT Manager, Marriott property (Europe)
• "Your team is consistently professional and friendly. The dynamics between the different departments translate to a very smooth and enjoyable experience for your customer."  — Regional Manager, independent hotel group
• "I have already recommended TTI to another hotel that will need to upgrade their business center within the next year." — Hotel Manager, Holiday Inn franchise

On making the switch:

• "The transition was easy and simple." — GM, Avalon Hotel Group *(switching from a previous business center provider)*
• "I'm glad we made the choice to change business center providers and go with TTI." — GM, boutique property
• "I made a great decision in getting TTI for our business center." — GM, Holiday Inn Express franchise

On the relationship:

• "Neil and Tim are always great to work with. First-rate service."* — Long-term TTI client
• "We will definitely continue working with your company and will recommend." — IT Manager, Ritz-Carlton property
• "From the first contact to the end of the project — very efficient, great customer service." — Director of Engineering, Crestline Hotels

When Things Didn't Go Perfectly — And Why That Matters

Not every survey was five stars. We're including this because we think it matters.

A small number of respondents noted challenges: the screen was damaged in shipping., connectivity hurdles during setup, an installation that took longer than expected due to a third-party software dependency.

Here's what we noticed about every single one of those responses: the person still rated TTI's *team* highly. Because what they described wasn't a TTI failure — it was a problem that got solved.

One respondent put it this way:

"During shipping the screen was broken, but after speaking with your team they sent us a new one and communication was flawless."

Another noted a complex installation that dragged on for months — not because of anything on our end, but due to integration issues with a third-party platform. His assessment of TTI throughout the process?

"TTI team was great throughout."

That's the standard we hold ourselves to. Not that nothing ever goes wrong — things go wrong in hospitality technology. The question is whether you have a partner who answers the phone, owns the problem, and sees it through.

What This Means If You're Evaluating Your Current Setup

If you're a hotel owner, manager, or IT director reading this and your current business center vendor is making you work too hard — for answers, for replacements, for basic support — that's worth paying attention to.

The feedback above didn't come from hotels that had easy installations or perfect circumstances. It came from full-service Marriott properties, IHG franchises, independent boutiques, and everything in between. Different markets, different challenges, different team sizes.

What they had in common: they reached out to a vendor they weren't sure about, and it turned out differently than they expected.

That's what we're here to do.