Choosing business center equipment is an important decision for any hotel. While technology and costs are important to consider, going with the right company is just as important to streamline the process and leave you satisfied long after the equipment has been set up. As a company committed to providing value-added services, our mission is to help your hotel make informed decisions that will save time, money, and headaches down the road. Here are nine questions to ask before signing the dotted line.
(more…)MARKHAM, Ontario — For decades, hoteliers have been challenged with protecting their hotel assets from threats, including fraudulent chargeback claims and guests presenting false identification at check-in. Add to that a climate of social unrest and a global health crisis, and today’s hotel operators are finding themselves desperate for digital tools that will boost guest and staff security. TTI Technologies’ Scan2PMS solution, when combined with Maestro’s property-management system, is better preparing hotel operators for reopening. Via the integrated solution, guests can self-scan their Drivers’ Licenses and Passports into a sleek, portable device at the front desk, and instantly their photo, name, address, nationality, and date of birth is uploaded to Maestro. With this information on file, hoteliers can refute false chargeback claims and use the captured data for future marketing. More importantly, the contactless service gives guests peace of mind that no one is handling their IDs and that the hotel — and law enforcement, if needed — has accurate information on each person registered.
“Scan2PMS is playing an important part in contactless guest check-in today,” said Warren Dehan, Maestro president. “With more travelers demanding touchless guest services, hoteliers are finding it easy to take the TTI scanning solution out from behind the front desk and make it accessible to guests so they can scan IDs on their own at registration. It’s a simple transition that is making everyone feel safer and it places guests more in control of their experiences. Not only does Scan2PMS remove human error in the data entry process by capturing the data directly from the ID and importing it to our PMS. It is also fast-tracking registration and eliminates the need for front desk attendants to physically touch guests’ belongings. Maestro and TTI Technologies are putting more distance between guests and staff for a safer experience while heightening asset security.”
The Grand Resort in Warren, Ohio, is one of many Maestro + Scan2PMS users. General Manager Kelli Denman said the check-in process at front desk registration is much improved due to the Maestro/Scan2PMS integration. She also said guest charge-back claims with the hotel’s credit-card processor are nearly non-existent.
“The automatic data capture feature of Scan2PMS is providing an unprecedented level of protection for our hotel,” Denman said. “With this solution integrated to Maestro, it is doing so much more than just scanning and storing IDs. Today more than ever we are looking for new ways to reduce costs and add more touchless guest services. Maestro and TTI let us do both, including the ability to protect guests when someone says they lost a room key. We can quickly compare the guest requesting a new key with the photo on file associated with the room. And, because the scanners are compact and portable, we can make them accessible to guests for self-check-in. This combo is a real game changer for hotel operations.”
Town Inn Suites, a newly renovated hotel in downtown Toronto, is also seeing benefits from the joint technology deployment. General Manager Maged Girges said he had been searching for an efficient and reliable scanning solution to streamline the guest ID process. Surprisingly, Girges said he got more than he hoped for.
“We initially chose TTI Technologies’ Scan2PMS solution to reduce check-in time for guests,” Girges said. “But operating through a pandemic, we find it is helping us in many other ways. First, it’s providing a personalized, welcoming service that is safe and effective. Guests appreciate being able to scan their own Drivers’ Licenses or Passports, and staff appreciates not having to take the IDs and photocopy them in the back room. This really speeds up check-in. As GM, I appreciate the time, labor savings, and the ability for our marketing team to use the data — like birth date — to stay in touch with our guests after their stay. Also, by capturing and validating guest information, it removes the possibility for chargebacks.
This simple tool, when tied to Maestro, enhances security and builds loyalty,” he said. “Being able to offer an enhanced and contactless guest check-in greatly adds to the stay experience. When travel resumes, we want to be doing everything possible to differentiate our hotel from others in the local urban market. Scan2PMS integrated to Maestro will help make that happen more quickly and give us an edge.”
Maestro Web Browser-based software is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI-certified and EMV-ready enterprise system offers 20+ integrated modules on a single database, including web, mobile, and contact-free apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized and safe experience. Maestro’s Support Service provides unparalleled 24/7 North American-based live phone and chat support and education services.
Scan2PMS Spring Special for Maestro Users! For almost 30 years, TTI Technologies has remained a leader in innovating and delivering global hospitality technology solutions that bridge the gap between technology and human interaction. To help hoteliers with their reopening plans by making operations safer for staff and guests, TTI is offering its scanners available to new customers at a reduced fee through April 30th. To learn more about the Scan2PMS Spring Special, email sales@TTITel.com.
“TTI Technologies and Maestro have been partners for the last five years to protect guests against identity theft and hotels from false charge-back claims,” said Steve Blidner, TTI Technologies CEO. “As the pandemic lingers on, we are working on new ways that hoteliers can leverage our joint solutions to enhance contactless check in and add more layers of security for the betterment of staff and guests alike. There is no better time than NOW to put safeguards in place so that hoteliers can really get to know who is staying at their properties. We encourage all Maestro users to add Scan2PMS today to confidently identify each guest by scanning, and later retrieving, their ID, Driver’s License, and/or Passport right into the Maestro PMS system. If you pull the trigger by April 30th, you’ll save a lot of money too.”
###
About Maestro
Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.
About TTI Technologies
TTI Technologies, based in New York City, has been innovating technology in the hospitality industry for thirty years. TTI Technologies takes pride in delivering global hospitality technology solutions that bridge the gap between technology and human interaction to allow your staff focus on serving guests. Sample technology solutions include ID/passport scanners, business centers, mobile printing, lobby tablets, and in-room devices. All are customizable to your venue.
*Press release distributed through PRweb on March 23, 2021
The hotel industry has undergone significant transformations over the years, with technology significantly enhancing the overall guest experience.
One such innovation that has revolutionized the hospitality industry is the use of tablets to provide guests with a seamless experience.
Tablets have transformed the way guests interact with hotels, and the benefits are numerous, including improved guest satisfaction, increased revenue, and enhanced operational efficiency.
Has your hotel added tablets to the business center yet?
In the world of technology, sometimes getting swept up in the new and shiny can be easy. Hotels are attempting to reimagine their hotel business center into a guest enhancement tool that acts as a digital concierge. With that comes new hardware and software challenges.
If you are considering upgrading your current business center hardware to utilize a tablet, here are some pros and cons of hotels using tablets that you should consider before making your decision.
Implementing tablet technology in hotels requires careful planning and execution. Here are some best practices for implementing tablet technology in hotels:
Define Goals
Hotels must define their goals for implementing tablet technology, including what services and amenities they plan to offer through the tablets and how they plan to use the data collected from the tablets.
Choose the Right Technology
Hotels must choose the right technology for their needs, including the type of tablet and the software that will be used to manage the tablets.
Train Staff
Hotels must ensure that their staff is trained to use the tablets effectively, including how to troubleshoot issues with the tablets and how to use the data collected from the tablets to offer personalized guest experiences.
The use of tablets in hotels is likely to continue to grow in the future, with new innovations and technologies being developed to enhance the guest experience. Here are some future trends in tablet technology for the hotel industry:
Artificial Intelligence
Artificial intelligence (AI) is likely to play an increasingly important role in the use of tablets in hotels. AI can be used to analyze guest data and offer personalized recommendations and promotions to guests.
Virtual Reality
Virtual reality (VR) is another technology that is likely to become more prevalent in the use of tablets in hotels. VR can be used to provide guests with immersive experiences, such as virtual tours of local attractions.
Augmented Reality
Augmented reality (AR) is also likely to become more prevalent in the use of tablets in hotels. AR can be used to provide guests with information about local attractions and events, enhancing their overall experience.
Tablets have revolutionized how hotels offer guests services, providing personalized experiences, increasing revenue, and enhancing operational efficiency. However, implementing tablet technology in hotels can be challenging, and hotels must take steps to ensure they have partnered with the right hotel technology company so they can rest assured guest data is protected and that their staff is trained to use the tablets effectively. With the continued development of new technologies, the use of tablets in hotels is likely to continue to grow, providing guests with even more personalized and immersive experiences.
If you are traveling and need access to a printer, many hotels offer printing services at the front desk or in business solution centers. With more and more people bringing tablets and other mobile devices with them when traveling, especially for business, access to secure, reliable mobile and cloud-based printing is a hotel necessity.
Whether you need to print documents for a meeting, an itinerary, or even a boarding pass, hotels usually have designated printers for guests. Cloud-based, public printing solutions such as ePRINTit, offer public printer services that allow hotel guests to print and pay on the go for all documents or use free printing at the hotel, included in the price of the stay.
Cloud-based printing enables guests to print directly from their mobile device (laptop, smartphone, tablet) to designated printers at a specific location (ie: a hotel).
Guests can print by emailing documents to the printer’s unique email address, uploading documents to a web printing portal via URL, or by using one of the mobile printing apps available for iOS and Android devices without having to download and install printer drivers or connecting to the network. Hotels offering cloud-based printing also use a managed service in the business center where the printer is on the same network.
ePRINTit uses a secure release code system to keep all documents private.
After a document is sent for printing, a release code is sent back to the user, which they use to release their documents. This can leave the guest at ease if they used managed services, as the info printed will be secure and encrypted. Documents not released are never printed, helping to eliminate paper waste and your guest’s security.
Hotel guests often attempt to print something but cannot find the wireless printer via their wi-fi. A guest will not be able to see a printer from their mobile device due to security reasons.
Ask the front desk to know if a hotel offers secure cloud-based printing services. Before arriving at the hotel, you can download the ePRINTit app. You can see which hotels participate in the mobile printing program through the app.
Are you a hotel looking for cloud printing services? Let's chat!
September 12, 2018 – New York, NY – TTI Technologies, best known for their reliable and secure managed Business Center Kiosks for hospitality, is proud to announce an agreement with Marriott International to be an approved supplier of Business Center software and security applications and commercial grade hardware components.
TTI provides computer systems that allow guests to quickly access Boarding Passes, Social Networks, Email, and Concierge Services. Additionally, the company is harnessing the popularity of Surface Pro 4 Tablets that mount on various surfaces in durable and aesthetically pleasing enclosures.
Mike Siegel, Vice President of Operations at Huntington Hotel Group, remarked, “We have partnered with TTI for many years; they have always been there managing and supporting our computer systems and have exceeded our expectations. We are delighted that TTI has proven to Marriott International through the testing of their platform that they are now an approved source.”
Ryan Lee, Senior Vice President of Operations at Baywood Hotels, stated “We beta tested TTI’s Business Center solutions in several of our Marriott Branded Properties and the results were excellent. This endorsement is a win for all of us, as we now can utilize TTI’s services throughout our entire portfolio of properties.”
Steve Blidner CEO of TTI, remarked, “We have rigorously tested and proven our reliability to earn this valued relationship. Reliance on a stable hotel business center system from a trusted tech provider with 24/7 support is critical. Great customer service is one of the reasons for our continued growth and success. We understand that if guests are happy with our solutions the hotel management will be too, that is where our focus is,” says Blidner.
FOR IMMEDIATE RELEASE
April 12, 2018 – New York, NY – TTI Technologies, best known for their customized Hospitality Business Center Kiosks that are safe and secure for guests, knows how difficult it can be to manage operations throughout hotel properties. An area that is often overlooked is the software lockdown of each PC in lobbies or business centers. TTI Technologies has a key objective in securing the guest user experience in every hotel we install.
Brands and independent hotels have realized the value of managed business centers. Guest information must be wiped clean after each usage. Additionally, viruses, illegal downloads, and the blocking of pornographic material are critical for a safe environment.
Every Hotel General Manager has enough challenges to cope with and shouldn't have to be concerned about whether or not guest information is erased after each session. And on top of that, the task of maintaining regular Windows or Mac updates, the latest version of anti-virus, and content filtering. This eliminates the need for utilizing resources to address these issues with guests.
TTI Access and other products from TTI Technologies are designed to solve these problems and more. TTI protects business centers from viruses, keeps guests from visiting inappropriate websites, and prevents guests’ valuable data from being stolen: Install, configure and maintain these software functions from TTI, and you’ll be well on your way to creating a pleasant guest technology experience.
Fact: TTI listened to their Users and uncovered below the top priorities for a successfully managed Business Center.
TTI assures its customers of complete data erasing after each guest use, its systems automatically re-boots and wipes clean if there is no activity, so guest information won’t be compromised.
Have a self managed Business Center? TTI has a program that can convert your existing equipment to our managed services program
TTI provides systems that allow guests to quickly access Boarding Passes, Social Networks, Email and other functions. Additionally the company is harnessing the popularity of Microsoft Surface Pro Tablets that mount on Lobby Walls in beautiful kiosks that are easy to access.
Hotel ID Scanning Solution: Direct integration of WebRezPro Property Management System and Scan2PMS streamlines efficiency and boosts security
Calgary, AB –Jan 30, 2018 – World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and TTI Technologies’ Scan2PMS, a hotel ID scanning solution and passport scanning solution.
The direct interface between WebRezPro and Scan2PMS provides increased efficiency to the modern hotelier, resulting in higher customer service. TTI Technologies’ scanning solution can scan over 2,500 types of international identification cards (IDs) including driver’s licenses, government IDs and passports. Once scanned, Scan2PMS automatically sends the guest’s photo and contact information to the WebRezPro system. This process can speed up the check-in process, improve data accuracy, and provide extra security against lost room keys and chargebacks.
Steve Blidner CEO of TTI stated, “On top of the system’s ability to protect guests against identity theft and hotels from false charge-back claims, Scan2PMS streamlines guest check-in and captures guest history data for post stay marketing. With accurate and validated guest information, hotels can stay in touch with guests before, during and after their stay which greatly assists with building guest loyalty and brand differentiation. Scan2PMS is all about providing personalized, welcoming service that is both safe and effective.”
WWT President Frank Verhagen said “We are thrilled to partner with TTI Technologies, a leading provider of hospitality scanning solutions. We strive to offer tools to our clients that will save them time and provide more accurate information and security to their lodging operations. Scan2PMS offers an ID scanning solution that is in high demand in the hospitality industry.”
“We are pleased to be a WebRezPro integration partner and look forward to expanding awareness of this simple, affordable service that heightens security, streamlines service and makes the guest experience exceptional,” said Blidner.
About WebRezPro
WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office operations. Bringing the benefits of the cloud to 1,200+ properties in 40 countries, WebRezPro is a product of World Web Technologies Inc., an Internet marketing and software company for tourism and hospitality since 1994. For more information, please visit www.webrezpro.com.
Luxury Hotel & Resort Kahala expands its focus on guests with custom solutions
provide by TTI Technologies
TTI Technologies, the hospitality industry’s leading provider of ID/Passport Scanners, Business Centers, Hospitality Software, In-Room Tablets, Concierge Services, and other hotel technology solutions, announces that the Kahala Hotel and Resort in Honolulu, Hawaii’s reigning Luxury Hotel, recently has implemented TTI’s Free to Guest experience in their business center with two new computers and TTI’s Customized Hospitality Software.
The new 27” iMac with retina display has high resolution and Kahala wanted to showcase the true clarity of the resolution. At the time of the hardware selection, TTI Technologies software was not ready for the Apple higher than usual resolution. Kahala also had a 27” Dell Precision PC with a 4K Discreet monitor that is state-of-the-art. TTI worked over the holidays and in just two weeks was able to write new software code that would allow the beauty of its software to display on Kahala’s Business Center hardware.
Aaron Okajima, the Director of Information Technology, worked directly with the TTI Operations Team to ensure that their guests would have the best available experience at no cost to the guest. Kahala Hotel and Resort also requested software and support for a new employee lounge so that their employees would also be able to quickly and efficiently handle day-to-day needs. “TTI Technologies delivered exceptional service and solutions that exceeded our expectations for both our free to guest business centers and our employee space,” shared Aaron Okajima, Kahala Director of IT.
Steve Blidner, CEO TTI Technologies stated, “We are truly honored to have the opportunity to work with such well-known and renowned properties like Kahala. It is the goal of TTI Technologies to provide clients with the services and solutions that enhance their guest experience and create on-going efficiencies.”
The legendary Kahala Hotel & Resort is an oceanfront, destination luxury resort known for its impeccable service and gracious Hawaiian hospitality. Just minutes from Waikīkī, yet offering the exclusive ambiance of a neighbor island experience, The Kahala has been Honolulu's social address for weddings and gatherings since its opening in 1964. World leaders, royalty, rock bands and Oscar winners continue to call the 338-room resort their home-away-from-home in Hawai‘i.
Readers of TRAVEL+LEISURE, Conde Nast Traveler, Open Table, Trip Advisor and Fodor’s Travel have voted The Kahala as one of the best luxury resorts in the Hawaiian Islands The Kahala is a member of The Leading Hotels of the World and Preferred Hotels & Resorts. For more information on The Kahala Hotel & Resort please visit
