As a hotel owner or manager, you understand better than anyone the importance of providing an exceptional customer experience. But what happens when one of your key vendors lets you down?

Unfortunately, it's too familiar for hoteliers to deal with shoddy support from their tech vendors.

Whether it's long wait times for customer service, unresponsive email support, or a total lack of phone support, inadequate vendor support can seriously impact your business.

With some insight from account executive, Juanita Andrade, let's dive into the hotel tech support nightmare and explore why it's crucial to get the right tech company behind you.

(more…)

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