TTI is looking for a Tier 3 IT Support Specialist. The ideal candidate is highly skilled in troubleshooting and technical support but also ready to step into project management and customer support responsibilities. This role offers a unique opportunity to blend advanced IT support with hands-on project coordination, working closely with cutting-edge business center software solutions.

As a critical part of our team, you will be the go-to expert for remote installations, system integrations, and complex technical escalations. You'll help shape the future of our software products by ensuring that installations are smooth, support is top-notch, and our partners are kept informed and confident in the services we provide. Your work will directly impact the operations of major properties, including hotels and business centers, as you liaise with high-level stakeholders such as General Managers and Owners.

What sets this role apart is the opportunity to grow beyond traditional IT support. You'll be entrusted with project management duties, guiding installations and updates from start to finish, making sure everything stays on track, and acting as the central point of contact for both internal teams and external partners.

This position offers the flexibility to work remotely with a strong preference for West Coast hours—giving you the freedom to manage your time effectively while ensuring you are available to support our key customers during their business hours. If you're the type of person who enjoys autonomy, takes ownership of projects, and can handle technical challenges without oversight, then this could be the perfect fit for you.

Key Responsibilities:

• Remote Software Installations: Manage and execute remote installations of our business center software, ensuring proper configuration and functionality.
• Scanner and PMS Integration Support: Provide expert-level support for scanner integration with Property Management Systems (PMS), addressing any technical issues that arise.
• Tier 3 Troubleshooting: Assist Tier 2 support by tackling more complex technical problems, offering guidance when they are unable to resolve issues.
• Project Management: Take ownership of project management duties related to product installations and updates, ensuring that timelines are met and all stakeholders are aligned.
• Customer and Property Liaison: Communicate effectively with high-level property staff, including General Managers and Owners, to ensure they are kept informed and confident in the progress of their installations and support requests.
• Mobile Printing & ICON Management: Oversee the back-end management of mobile printing and ICON, ensuring smooth functionality and quick resolution of any technical issues.
• Scanner Support & Software Integration: Manage integration of scanners with other business systems and software.

Requirements:

• Proven experience in IT support, ideally at a Tier 3 or advanced level.
• Strong troubleshooting skills, capable of working through complex technical issues independently.
• Familiarity with software installations, particularly in a remote support setting.
• Ability to manage scanner integration with PMS systems.
• Exceptional communication skills, with the ability to interface with both technical staff and non-technical stakeholders such as GMs and owners.
• Experience in customer support roles, with a strong focus on client satisfaction and problem resolution.
• Capable of working West Coast hours, with flexibility for later shifts when needed.

Benefits:

• Salary range - $55K
• Flexible remote work environment.
• Opportunities for growth in both technical and project management areas.
• Medical, dental, vison, SEP

If interested, please send your resume to hr@ttitel.com