Organizations in every industry increasingly see the importance of utilizing technology to improve their internal processes and increase efficiency. Whether it's because of a staff shortage, to keep up with guest demands, or both. Embracing technology is key to staying competitive in today's marketplace.
Today we will discuss how utilizing technology through mobile printing services for your hotel can reduce the strain on staff and lead to a better guest experience.
The hospitality industry is competitive, with hotels trying to get an edge over their competitors by offering more amenities and services. Meeting the changing expectation of guests has been a driving factor for businesses to innovate and change over the past decade.
This blog post will explore how TTI has implemented mobile printing utilizing the ePRINTit™ Cloud Printing Solution for Hospitality. It has transformed the guest experience, improving hotel ratings and enhancing staff workflows.
Here's how.
Leveraging technology can help a hotel stand out in the competitive industry by offering customer service that exceeds expectations. For example, the corporate traveler will often be looking to work from their hotel room; by giving them secure access to Cloud printing, they can continue to work uninterrupted. Leisure guests also utilize mobile printing for items such as boarding passes, event tickets, and other on-the-go documents they may need for their travels.
With TTI’s Mobile Printing Solution, you give your guests the ability to print their documents from any device to any designated printer at the hotel business center, hallways, executive rooms, and lounges or at the front desk.
While more and more properties are offering mobile printing services, it is not yet a widespread feature. Providing a guest printing amenity at your hotel will help your property stand out among other competitors by making it easier for travelers to stay productive and in a secure environment.
"We partnered with TTI to help us solve our problem with our “Guest Use” computers and Lobby Tablets. TTI has handled all our needs and wants with ease and professionalism, which carried onto their excellent support. TTI Support notifies of any issues well before any guests are affected and can get them resolved quickly. TTI has been very flexible with the way we want the devices set up and worked with us to get just the right look and feel that works perfectly for our properties. TTI is a great partner, and I highly recommend them to anyone looking for a great technology company in their offering."
~ Ryan Doi, Corporate Director of Information Systems, Prince Resorts Hawaii
Mobile printing services are more efficient for hotels because they often require less space and can be located near other amenities, such as the business center. This means that guests will have an easier time finding it and do not require valued team members to staff the process.
TTI’s Mobile Printing Solution is a Cloud SaaS solution, meaning no additional IT is required or costly print servers. It is a fully hosted and managed solution that alleviates strain on your IT support staff by allowing you to focus on providing the best possible experience for guests.
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TTI’s Mobile Printing partner enables mobile guest printing directly from the guest’s mobile device (laptop, smartphone, tablet) to designated printers at your property.
Guests can print by emailing documents to a printer’s unique email address, uploading documents to a web printing portal via URL, or by using one of the mobile printing apps available for iOS and Android devices without having to download and install printer drivers or connecting to the network! TTI’s Mobile Printing Technology uses a secure release code system to keep all documents private.
After a document is sent for printing, a release code is sent back to the user, which they use to release their documents. Documents not released are never printed, helping to eliminate paper waste and your guest’s security.
Cloud printing helps reduce your carbon footprint. By printing documents over the cloud to public printers, you will lower transportation carbon emissions and reduce the overall waste generated.
The public printing solution offers hospitality and retail customers a wide variety of ways to access and upload their print documents for printing in public. Users can log on to the TTI’s web portal from any web-connected device, download and install the mobile app, send their documents via attaching them to an email sent to a designated business email address, or they can print through a direct connection from a USB.
The TTI’s Mobile Printing Solution Web Portal option for public printing allows users to visit the portal website through any internet-connected device on any standard web browser. Users first choose their desired TTI printer location and then proceed to upload all print jobs to the cloud for printing at their selected release station.
Once the content is uploaded to the PPL Server, it is securely transferred and releases back an 8-digit release code after submitting their files. The PPL Server stores it in the Secure Storage Locker in the Cloud, where it is held there until released. Submitting the release code has the Secure Storage Locker decrypt it to the PPL Server, where it is downloaded to the printer station. From there, the print job is released to the user.
Customers wanting to use the USB option for public printing can also do so at enabled locations by inserting their USB drives containing their print jobs, participating kiosks, and following the simple, on-screen instructions.
For document retrieval, public mobile app users are required to select a location for print job release during the print file upload process. The mobile app has a built-in geolocation feature, allowing users to see the printers nearby and select their desired printer automatically.
Users sending their documents via email or using the USB option for release can alternatively search for a print location through the location search bar within the application or web portal.
Is your property ready to improve the guest and staff experience through a secure mobile printing solution? Reach out to learn more about TTI’s Mobile Printing Solution.
