Are Hotel Business Computers Compromised?

Do you own or manage a hotel? Unless security solutions are a vital feature of your managed business center service provider, your brand is at risk for security breaches, compliance violations, and data loss.

Hackers are still targeting the hospitality sector with sophisticated assaults on secured data. Since 2010, more than a dozen hotel data breaches have been reported, affecting everything from large multinational corporations to single properties.

Because it may be difficult for hoteliers to monitor the security of their business centers' computers, they should consider outsourcing this responsibility to a preferred vendor specializing in the hospitality market.

TTI Technologies has a key objective in securing the guest user experience in every hotel we install. We know how difficult it can be to manage operations throughout hotel properties. An often overlooked area is the software lockdown of each PC in lobbies or business centers.

Hotel Business Center Security

Maintaining security shouldn't be an afterthought for you or your managed business center provider. Security risks can lead to serious consequences, such as loss of revenue and brand identity if not appropriately managed.

The best way to avoid these risks is by ensuring that your business center has a robust security infrastructure. With a managed services provider, you can take advantage of a range of advanced features to protect your business from downtime and data loss.

Targeted attacks on hotel guest computers have been documented before, but it's not just guests who are at risk; the hotel employees themselves could also be victims of malicious software.

Cybercriminals are becoming more sophisticated, adopting new techniques to install malware on PCs through links in social media. According to a report by Trend Micro, cybercriminals are using phishing campaigns with email attachments with an executable downloader that allows them to gain remote access to the computer. The access is then used to collect information, capture keystrokes, or download additional malware.

This type of security breach could potentially lead to identity theft or other cybercrimes. These breaches also impact the hotel's brand reputation and can result in lost revenue if guests take their business elsewhere.

Don't leave your data at risk; ensure that your business center is secure. 

Business Center Computers

An advanced managed services provider can offer you a range of features, such as:

  • Security Audit: To identify and resolve security vulnerabilities and ensure that policies and procedures are being followed.
  • Security Updates: To provide your business with the latest security patches for your software to safeguard against infiltration by hackers, malware, and other malicious codes.
  • 24/7 Security Monitoring: For round-the-clock monitoring of your managed center for suspicious activities.

By ensuring that your business center is secure, you'll be able to maintain a positive brand image and protect the data of both your employees and guests.

How to Ensure Security with Your Hotel Business Center

If your brand is considering outsourcing their hotel business centers computers to an external provider, ensure that the firm offers security features such as content filtering and antivirus software.

Brands and independent hotels have realized the value of managed business centers. Hotel guests' information must be wiped clean after each usage. 

Every Hotel General Manager has enough challenges to cope with and shouldn't have to be concerned about whether guest information is erased after each session. And on top of that, the task of maintaining regular Windows or Mac updates, the latest version of antivirus, and content filtering, eliminates the need for utilizing resources to address these issues with guests.

TTI Access and other products from TTI Technologies are designed to solve these problems and more. Our systems protect business centers from viruses, keep guests from visiting inappropriate websites, and prevent guests' valuable data from being stolen. 

Fact: TTI listened to their Users and uncovered below the top priorities for a successful managed Business Center.

  • System staying online and security software updated
  • Cleaning off guest files
  • Functioning printers, Internet, and general technical problems
  • Limiting access to inappropriate sites
  • Preventing general public usage and preserving guests usage
  • Constant software upgrades for  Mac and Windows, to keep your guests satisfied

TTI assures its customers of complete data erasing after each guest use. Its systems automatically reboots and wipes clean if there is no activity so that guest information won't be compromised. Best of all, we are certified by major hotel brands!

Reach out for a quote today.

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