To say we live in unprecedented times is an understatement. The hospitality sector had to pivot quickly in 2020 and 2021 to adapt to the needs of a pandemic-stricken world. Thankfully, technology was there to provide the support needed for many businesses in the industry.

In 2022, we saw a surge in technology investments that helped hotels find new ways to streamline operations, reduce costs, and increase guest satisfaction.

As we head into 2023, we're looking forward to not only advancements in technology but also, for us, continuing to build our customer relationships. Our devotion to support and service for our clients goes beyond trends.

Here are a few key takeaways from what we learned in 2022 and what we're looking forward to in 2023.


As a hotel owner or manager, you understand better than anyone the importance of providing an exceptional customer experience. But what happens when one of your key vendors lets you down?

Unfortunately, it's all too familiar for hoteliers to deal with shoddy support from their tech vendors.

Whether it's long wait times for customer service, unresponsive email support, or a total lack of phone support, inadequate vendor support can seriously impact your business.

With some insight from account executive, Juanita Andrade, let's dive into the hotel tech support nightmare and explore why it's crucial to get the right tech company behind you.


Ensure Your Guests Always Come First

We live in a world where hospitality technology is constantly changing and evolving. And yet, one thing remains the same for all our advancements: the importance of building relationships.

As a hotel owner or manager, of course, you focus on your guests' experience. They expect your hotel will have all the latest technological advancements while also receiving the human touch of a traditional hospitality experience.

But what about your experience with your technology vendors?  Shouldn't you have the same experience?


Hotels are increasingly turning to technology to provide customers with exceptional experiences worldwide. From operations management to marketing, hotel operators quickly migrate towards technological solutions that boost profits and the guest experience.

Managing numerous systems to provide an unbroken quality of service is a complex task, and hotel owners may find it challenging to handle on their own. Hotel technology suppliers are becoming an essential asset for branded franchises and independent hotels.

Today we discuss why working with a technology partner your team will love is good for hotel businesses and their customers.


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